What information is collected, used, and why

The following information is collected for student education and welfare:

• Names and contact details for students/children

• Names and contact details for parents/guardians, carers

• Payment details and financial information including transactions

• Photographs (of work, student homework or content from the lesson only)

• Exam results and qualifications (at parents discursion only)

• Progress reports (at parents discursion only)

• Information relating to compliments and complains

The following information is collected for dealing with queries, complains or claims:

• Names and contact details

• Puchase or service history

• Attendance and reason for absence data

The following information is collected for information updates or marketing purposes:

• Names and contact details

• Website and app user journey information

Lawful bases for the collection and use of data

Our lawful bases for collecting or using personal information for student education and welfare are:

• Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

• Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Where personal information comes from

• Directly from you

• Parents or carers

How long information is kept

• Information will be kept for the duration of the student having lessons. Information will be deleted when all lessons are terminated/come to an end. 

• For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above. 

Who information is shared with

• Information can and only will be shared with the individual at their request. No other organisation/individual will be shared this information. 

Others we share personal information with

• Parents and carers 

How to complain

If you have any concerns about the use of your personal information, you can make a data protection complaint to:

Email: learnbylucy@gmail.com

If you remain unhappy with how data is used after raising a complaint, you can also complain to the ICO. 

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

Last updated: 31st August 2026

This cookie policy explains how cookies and similar technologies are used on this website.

1. What are cookies?

Cookies are small files that are stored on your device when you visit a website. They allow websites and certain third-party services to remember information about your visit and help provide website functionality.

2. How cookies are used on this website

This website is hosted using Google Sites and uses third-party services, including Google Calendar booking functionality and an Elfsight Cookie Consent widget.

Cookies and similar technologies may be used to:

• help the website and its features function correctly;

• provide and support the online appointment-booking service;

• remember your cookie preferences; and

• support the operation of third-party services incorporated into the website.

3. Necessary cookies

Some cookies or similar technologies may be necessary for the website or a service you have requested to function properly.

These may include technologies used to:

• provide website functionality;

• maintain security and prevent technical problems;

• operate the Google Calendar booking functionality when you choose to use it; and

• remember whether you have accepted or declined cookies.

Strictly necessary cookies do not require consent under UK cookie rules where they are genuinely necessary to provide a service requested by the visitor.

4. Elfsight Cookie Consent

The website uses an Elfsight Cookie Consent widget to provide visitors with information about cookies and, where applicable, allow them to accept or decline non-essential cookies.

Elfsight states that its Cookie Consent widget can store a visitor's choice in a browser cookie so that the consent message does not repeatedly appear.

Elfsight may also use a short-lived cookie called elfsight_viewed_recently, which is used to prevent visitor view counts from being incorrectly increased. Elfsight states that this cookie lasts for approximately 15 seconds.

5. Google services

Google services used on this website, including the Google Calendar booking functionality, may use cookies or similar technologies as part of providing their services.

The use of these technologies is controlled by Google and may change when Google updates its services.

Where a cookie or similar technology is not strictly necessary for a service requested by you, it will only be used where the appropriate consent has been obtained.

6. Your cookie choices

Where consent is required, you can choose whether to accept or decline non-essential cookies using the cookie consent options provided on this website.

The ICO requires consent for non-essential cookies to be freely given through a clear positive action. Visitors must also be able to refuse non-essential cookies.

You can also manage or delete cookies through your internet browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the website.

7. Personal information

Cookies are separate from the personal information that you may choose to provide when using this website.

For example, when contacting me or arranging tuition, you may provide information such as your name and email address. Information about how personal information is collected, used, stored and protected is explained in my Privacy Policy.

8. Changes to this Cookie Policy

I may update this Cookie Policy from time to time if the website, services or cookies used on the website change.

The latest version will always be made available on this page.

9. Contact

If you have any questions about this Cookie Policy or how cookies are used on this website, please contact me using the contact details provided on the website.